Our international customer support offers you professional and qualified around the clock assistance! Rely on our CSC solution approach through innovative technologies, efficient processes and our experienced support staff!
Don’t hesitate to contact us at any time!
Competency
The INPOSIA Customer Support Center processes and resolves your incidents, leveraging the analytical skills of internally trained staff to keep your IT operations efficient. All this also on request 24/7.
Innovation
Our internally developed IT Service Management Tools (ITSM) give our customers a complete overview of their systems and processes at all times. Developed for more transparency and traceability for our customers.
Efficiency
The INPOSIA Customer Support Center helps our customers achieve maximum system performance, process effectiveness, and operational efficiency with intelligent solutions.
The international INPOSIA support is available 24/7 on request in multiple languages.
Detailed qualification according to defined operating parameters & monitoring and tracking of tickets.
Staffed around the clock by the INPOSIA Customer Support Center. No third parties or call centers.
Differentiate between Basic,- Advanced,- or Premium Support with guaranteed response times in any case.
Our CSC is a comprehensive support concept and is guaranteed end-to-end from 1st to 3rd level. Our ticket system offers open interfaces to couple with your ticket system. Our monitoring software automatically generates tickets, which are directly processed by our CSC.
The INPOSIA CSC is characterized by a very high first solution rate in 1st level support. Our Customer Support Center is available for you 24/7 on request and provides support from a single source.
Monitoring
Our INPOSIA Support monitors all open incidents and service requests to ensure compliance with the agreed SLAs
Analysis
Our in-house trained support staff is qualified to analyze and process your inquiries in 1st level support
Ticket tracking
The INPOSIA CSC tracks tickets across departments and is the central contact point for all your inquiries
Reporting
Our customers receive conclusive reporting through pre-defined templates
Our Support team is here for you – via phone, email or ticket system!